Our Customer’s most Frequent Asked Questions(FAQ).  

Who is UniTeller ?

UniTeller is an authorized and licensed Money Transmitting Company founded in 1992 and headquartered in Rochelle Park, NJ. UniTeller has grown to become one of the most important Money remittance companies.

UniTeller is part of Banorte USA, a US Bank Holding Company subsidiary of Mexico’s Grupo Financiero Banorte, one of the largest Financial Groups in Latin America.

UniTeller has a vast Selling Agent Network across the United States (in 41 States) and an extensive paying network throughout Latin America and the Philippines.

UniTeller, operates through its own Money Wire System, which includes Web Interface Applications, its patented POS Card Service, and the regular Phone/Fax system.

Where do I find UniTeller Agents to make a Money Transfer?

We have more than 1,500 agents in the following States:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia,  Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maryland, Michigan, Minnesota,  Missouri, Mississippi, Montana, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington D.C y Wisconsin.

In Canada, we are also located in the provinces of: Alberta, Ontario, Quebec and British Columbia.

Where can I find the nearest agent?

To locate the nearest agent please call our customer service call center:

• United States : 1.800.495.5674 / 1.800.670.1113
• Mexico: 01800.833.4700
• Philippines: 1.800.1888.4611
• From any other country, please call to the following number in the U.S: 1.201.345.2000

How much money can I send?

The maximum remittance amount is $2,000 dollars. You can send larger amounts as long as you provide the adequate information needed by the regulation (including proper ID, and proof of income).

Which ones are the different forms of ID that my relative needs to collect their remittance?

Basically they will need to provide an oficial picture ID, depending on the country where they live, they can provide a Drivers Licence, a National Identity Card, Passport, Voting Card (IFE Card in Mexico), etc.

How can my family collect a remittance?

It is very simple, they just need to take along their valid Official Picture ID, and provide the paying agent with the transaction reference number. In most cases the paying agent will ask your beneficiary to sign the payment receipt.